COPD: Living My Best Life®

For customer support and ordering information please contact:

HealthMark Multimedia
1828 L Street, NW #250
Washington, DC 20036
1-877-722-2255

What is the purpose of the CD?
To educate people who have been diagnosed with COPD about their disease and how they can learn skills to manage their life with COPD.

How do I know that the information on this CD is valid and reliable?
This content has been reviewed for accuracy by numerous medical experts, assuring that it fairly represents the current state of scientific knowledge in the field.

Can I return the CD?
Yes, we offer a 30-day money back guarantee. You must return the CD via mail with the reason for return, your name, address and copy of the receipt.

Can I listen to this on my stereo or in my car?
No, the program must be run from a computer that meets the Minimum System Requirements.

Is this product available in any other format?
Yes, information from this product can be licensed as text articles, interactive tools and audio for use on web sites that address the needs of COPD patients.

How can I adjust the sound on my computer?
You can do it one of 2 ways:

On the bottom right hand corner of your computer screen there is a button that looks like a speaker. Double-click it. If any of the mute boxes are checked and your volume is too low, uncheck the checked boxes. You can also adjust the volume slide bars to increase or decrease sound. Move the bars up for an increase and down for a decrease in volume.

Left-click on the start button, then click settings > control panel > sounds and multimedia. Click the audio tab, and then click the first volume button. If any of the mute boxes are checked and your volume is too low, uncheck the checked boxes. You can also adjust the volume slide bars to increase or decrease sound. Move the bars up for an increase and down for a decrease in volume.

The program does not load.
The auto insert notification is turned off on your system. See below for instructions on manually launching the program.

How do I manually launch the program?
Go to my computer. Locate the CD-ROM icon. Double-click on it to view the CD-ROM contents (sometimes by double-clicking on the icon the program will auto launch). Locate the file Setup.exe and double-click on it to launch the installation program.

The videos do not play.
Our videos are configured to play on all systems that meet the Minimum System Requirements. If your system meets these requirements, please check with your system's manual or a technical support person to make sure that you have the proper Windows system drivers for video playback.

I loaded the disc and then gave my copy to my son for his computer, but the copy loaded on my system no longer works.
The program does not work if the disc is not loaded in the system's CD-ROM drive.

Do I need a printer to use the print function?
Yes, you must have a printer installed on the system you use to explore the program.

The print function does not work.
First check your printer connection. If the connection appears intact, the problem may be related to out-dated printer drivers. Downloading the most current printer driver for your system may solve the problem. Current printer drivers are often available from your system manufacturer's website. If you continue to have difficulty, consult your system's manual or contact your technical support.

I can't remember my password.
Please call our Customer Support Department for instructions. 1-877-722-2255

What do I do if the program freezes or causes a "General Protection Fault Error?"
Restart the machine and try not to run too many applications simultaneously.

Is there a Mac version? Will there be a Mac version?
We do not have plans for a Mac version at this time.